Phillip C. Reinke 

Founder and President of the Continuous Improvement Institute, Author, Professor, 2011-2012 Educator of the Year

After 30 years of successful organizational transformation from “ground up” and performance improvement in Fortune 100 companies such as General Electric, First Data Corporation, Western Union, BankOne/First of Chicago, National City Bank and Washington Post/Kaplan Higher Education, Phil set out to share his experience with a broader audience of companies that could not afford to fully deploy the highly demanded and much needed, Six Sigma culture. 

Over the course of 15 years, he developed and refined the next generation of organizational improvement methodologies which he called “DMADD.”DMADD stands for Define/Measure/Analyze/Develop/Deliver and it is quickly being recognized as the Six Sigma of the 21st Century.  To support his methodology, he established The Continuous Improvement Institute in 2009 and became a “SBG Best-selling” author with books like “The New Brass Ring – Process Improvement for the 21st Century”.  His organization, along with his books is staged to bring organizations large and small into the 21st century.  He has also published “My Mentor-Direction to 21st Century Leadership.”  This book has been called the “Success book of the 21st century” helping not only organizational leaders, but anyone who has higher aspirations.   

Phil is one of GE’s original 30, Six Sigma Master Blackbelts.  He specifically led the transformation of GE Capital division, which to this day, is recognized as the pinnacle of process improvement deployments.  Following GE, He moved to CSX Transportation (one of the major railroads) and successfully deployed an organization-wide Six Sigma Program.  Moving to First Data Corporation he deployed Six Sigma across many of their organizations.  He challenged himself to deploy Process Improvement in areas that have never attempted it before, such as Sales and Marketing.  As a result of the improvement efforts, First Data was positioned for “privatization” by KKR.  During that time, he also deployed Six Sigma in Western Union, successfully addressing a significant risk with money and wire fraud.  The effort saved literally millions of dollars monthly!  He also was part of the team that positioned Western Union for a “spin-off” from First Data Corporation and successfully participated in its return as a publically traded corporation on the NYSE.  From there he moved to Kaplan Higher Education and worked to deploy a process Improvement program in an arena never before attempted, academics.  In his first year, he and his team generated more than $40 million in bottom line savings.

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Shri Gupta 

Certified Six Sigma Black Belt

Shri Gupta is a certified Six Sigma Black Belt with business expertise in product life cycle improvement in engineering industry thru statistical analysis.  He is a dedicated and seasoned six sigma professional who drives teams in corporations to differentiate themselves from competition by leveraging his black belt skills.  He currently works for the Continuous Improvement Institute, (The Cii) as a Blackbelt.  Previously, he worked for Motorola Solutions in Plantation, Florida.  He achieved the distinction of being the first candidate to be certified as DFSS   (Design for Six Sigma) Black Belt in Motorola Inc.

Shri has strong mentoring, coaching and scientific analysis skills which help him create solutions that are quickly adopted by teams. He is a highly competent communicator with extensive experience in mentoring and teaching at national and international levels. As a corporate FMEA SME (Subject Matter Expert) using Relex software, he was recognized with Motorola’s Quality Star Award for FMEA / Relex roll out throughout the corporation worldwide.

As a lead Black Belt in high profile development programs he ensured compliance to Voices of Customer with substantial margin in order to exceed customer expectations.  He is adept at driving hardware and software new product introduction teams to continuously improve product reliability prior to launch by application of Six Sigma techniques such as CDOV, FMEA, FTA (Fault Tree Analysis), DOE, GR&R,  Weibull statistics, Reliability estimation, Five Nines, ALT (Accelerated Life test) etc. He formulated and implemented an advanced reliability process leading to savings of over $5M during the first 2 years of its implementation. In addition, he restructured the life test process to reduce its cycle time by 30%.

Outside of his business career, Shri leverages his leadership capabilities to positively benefit the community in many ways including organizing and leading Yoga classes for Outreach Center, a large shelter for the homeless.

Shri holds a PhD degree from Cornell University, Ithaca, NY. He has over 50 technical and scientific publications to his credit in international journals. He has also presented papers in professional leading conferences and symposiums.

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Peggy Benenati  

MSN, JD, LHRM, Certified Six Sigma Greenbelt

Peggy brings unique experience and insight into hospital consulting from her background in hospital risk management, law, nursing and Six Sigma process improvement.  She uses her expertise to quickly identify and mitigate potential safety, quality, and regulatory risks to patients, employees, and the organization to avert costly claims and regulatory exposure. Her expertise includes working knowledge of state and Federal regulations governing healthcare facilities and practitioners, as well as The Joint Commission Hospital Accreditation Standards.  She is a certified Six Sigma green belt, working towards her blackbelt, and is highly proficient in using multiple process improvement tools to effect sustained improvement in patient care, safety, and day-to-day hospital operations. Ms. Benenati is an effective leader and change manager, using a collaborative style to effect meaningful and significant improvements within healthcare settings. 

Background

Risk Management

  • Florida Licensed Healthcare Risk Manager
  •  Worked in acute care settings; improved patient safety, ensured regulatory compliance, and prevented and mitigated claims

Law

  • Juris Doctor from Florida State University
  • Extensive experience in the litigation and trial of medical malpractice claims and professional licensure actions
  • Represented a wide array of health care providers, including hospitals, physicians, nurses, long-term care facilities, and free-standing surgery and dialysis centers

Nursing

  • Bachelor of Science in nursing from Clemson University
  • Master of Science in nursing from the University of Florida
  • Specialized in psychiatric / behavioral health nursing

Camila Torres

Certified Six Sigma Black Belt

Camila Torres is an Industrial Engineer and Certified Six Sigma Black Belt with over 10 years of experience in a wide range of areas such as strategic planning, customer service, business development, business financing, project management, and process improvement.  This diverse background gives her a comprehensive insight for identifying areas of improvement and developing creative solutions.

Camila has applied Six Sigma concepts to a variety of industries like non-profit, manufacturing, professional services and broadcasting media.  In addition, she has led cross functional projects with stakeholders from all levels to redesign processes for new product introduction and sales forecasting with excellent results.

Her experience, along with her keen interest in using team work to do things better, will help your organization with the following:

  • Developing effective strategic planning to reach your organizational objectives
  • Increasing project management capacity and improving execution
  • Process improvement, data collection and analysis to identify root cause, eliminate waste and develop key performance indicators

 

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